Service

We Help You to Achieve Your Goals – Learning Management System Services by schenck.de AG

In the long run, good service is vital for a company to survive on the market. We have been active in the E-Learning field as corporation for 13 years and have worked with some of our clients for just as long.

Due to our long-standing experience, we provide competent consulting services in the course of our learning platform introduction. We combine clear objectives and analyses or documents to be delivered with the consulting engagement, thus forming a valuable basis for the roll-out project.

Depending on your selected IT strategy and the sensitivity of data, you can opt for a server or an ASP-solution by schenck.de AG, or add the server to your data center. We collaboratively analyze the parameters with you and your IT department while taking current company agreements into account.

A variety of after-sales services ensure a long-term e-learning success for your company, even well after a fruitful roll-out off the learning platform:

After-Sales Services

  • Support – 2nd and 3rd level, depending on selected service level agreement.
  • Training – tailored specifically to target groups, including administrators, HR-managers, trainers and tutors. We will gladly conduct these trainings in a blended-learning format. Likewise, seminars via virtual classroom are possible.
  • Server-Maintenance – We will be happy to control your server performance with the learning platform and maintain the server operating system. We also provide these services if you want to host the server internally. Please feel free to contact us. Performance monitoring and server maintenance are part of our standard services in the framework of an ASP or hosting solution at schenck.de AG.
  • Adjustments / Advancements – has your corporate design changed? Do you require a special report for your training management? We will gladly conduct these and many more adaptations for you.

 

Your Goals are at the Center of Our Service

We offer service

  • We provide constant project teams that relate to your goals. Implementation and service from a single source.
  • Openness and transparency are our top priorities. You will be in direct contact to developers and project management. Project plans and the latest development status will be accessible any time.
  • Economically speaking: you will benefit from the advantages of our modern process chain, such as quality-assured updates including all adjustments. These can be installed on your production server within 6 minutes.

Questions?

Do you have any questions about our service? We will be happy to advise you.

Simply use our contact form or give us a call.

Consulting

Successfully introducing e-learning, strategically anchoring education goals at the organization, evaluation or establishing and promoting learning cultures.

Consulting

Learning platform hosting

We offer you the best hosting solution: a reasonably priced and fast connection to Frankfurt or a certified tier-III data center.

Lernplattform-Hosting

Support

Fast and reliable updates which are compatible with your adjustments and our software.

Support

ASP learning platform

Do you want to start quickly and effortlessly, without straining your internal IT-department? Do you want to remain flexible and have a scalable system for growing user numbers? Our ASP-solution is your perfect choice.

ASP-Lernplattform

schenck.de AG

Düsseldorfer Str. 189
D-45481 Mülheim an der Ruhr
+49 208 628 092 00
info(at)schenck.de

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